Dear Valued Customers and Partners:
We are thrilled to announce the launch of our brand-new Support Ticket System, designed to elevate your customer support experience to new heights! At Aurora, we continuously strive to enhance our services and provide you with the best support possible. With this powerful new system, we are confident that your feedback, queries, and concerns will be addressed with utmost efficiency and precision.
You can look forward to:
- Faster Response Times: Our dedicated support team will now be able to handle and respond to your tickets promptly. You can expect quicker resolutions and reduced waiting times.
- Centralized Ticketing: Bid farewell to scattered communication channels! Our new system consolidates all your support requests in one place, ensuring nothing gets lost in the shuffle.
- Enhanced Security: The new ticket system incorporates robust security measures to safeguard your personal information and ensure confidentiality.
Existing / Open Tickets:
- The previous system has been ported and linked to the previous system. Continued support and communications will now be managed solely in the new system. We appreciate your patience as we finalize the switch-over that commenced Aug 5, 2023.
As always, we welcome your feedback and suggestions as we continue to improve our services. If you encounter any issues or have questions about the new system, please don't hesitate to reach out to our support team.
There are some useful links:
- How to use the ticket portal: https://support.auroramultimedia.com/how-to-use-the-ticket-portal
- Open a new ticket: https://support.auroramultimedia.com/helpdesk/customer-support-7
- Login and check your ticket: https://support.auroramultimedia.com/web/login
Thank you for choosing Aurora as your trusted partner. We look forward to providing you with an even more seamless and enjoyable customer support experience!