Welcome to the Support Center!

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and a history of all your support requests. A valid email address is required to submit a ticket.

(*) Please refer to the user manual of the specific devices for the applicable warranty period

Open a New Ticket

Please provide as much detail as possible so we can best assist you. 
To update a previously submitted ticket, please login.

Product Support    RMA Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Log in & check ticket

Knowledge Base

View helpful articles about using Aurora
hardware and software

Go to knowledge base