Aurora Product Warranty Information

Limited 5 Year Warranty

Aurora Multimedia Corporation (“Manufacturer”) warrants that this product is free of defects in both materials and workmanship for a period of 5 years as defined herein for parts and labor from date of purchase. This Limited Warranty covers products purchased in the year of 2019 and after. Motorized mechanical parts (Hard Drives, DVD, etc.), mechanical parts (buttons, doors, etc.), remotes and cables are covered for a period of 1 year. Touch screen displays are covered for 1 year; touch screen overlay components are covered for 90 days. Supplied batteries are not covered by this warranty. During the warranty period, and upon proof of purchase, the product will be repaired or replaced (with same or similar model) at our option without charge for parts or labor for the specified product lifetime warranty period. 

This warranty shall not apply if any of the following: 

A. The product has been damaged by negligence, accident, lightning, water, act-of-God or mishandling; or, 

B. The product has not been operated in accordance with procedures specified in operating instructions: or, 

C. The product has been repaired and or altered by other than manufacturer or authorized service center; or, 

D. The product's original serial number has been modified or removed; or, 

E. External equipment other than supplied by manufacturer, in determination of manufacturer, shall have affected the performance, safety or reliability of the product; or, 

F. Part(s) are no longer available for product. 

In the event the product needs repair or replacement during the specified warranty period, product should be shipped back to Manufacturer at Purchaser's expense. Repaired or replaced product shall be returned to Purchaser by standard shipping methods at Manufacturer's discretion. Express shipping will be at the expense of the Purchaser. If Purchaser resides outside the contiguous US, return shipping shall be at Purchaser's expense. 

No other warranty, express or implied other than Manufacturer's shall apply. 

Manufacturer does not assume any responsibility for consequential damages, expenses or loss of revenue or property, inconvenience or interruption in operation experienced by the customer due to a malfunction of the purchased equipment. No warranty service performed on any product shall extend the applicable warranty period. This warranty does not cover damage to the equipment during shipping and Manufacturer assumes no responsibility for such damage. This product warranty extends to the original purchaser only and will be null and void upon any assignment or transfer.

Non-warranty / Out of warranty repairs:

Repair not covered by warranty are processed as follows:

  • $65.00 prepaid evaluations fee.
  • Upon eval, an estimate will be provided.
  • Total charges will be based on cost of parts and labor, which may exceed estimate (We will advise)