Start a conversation

Product Info / Firmware

  • VLX: How do I send CEC control to transceivers?

    VLX, the commands are: cec_send tv_on cec_send tv_off cec_send tv_src_switch Note:  Any serial number prior to SNA1730-xxxx will most likely require a hardware modification to enable the CEC feature. ...

  • ASP-882A: Determine Hardware Version

    The below info will allow you to determine which hardware version you have based on serial number. This impacts firmware versions being used for updates. ASP-882A: Hardware Identification via Serial N...

  • VTunePro 4K: Updating Firmware via USB

    To Update the VTUNE-PRO-4K: Download latest FW from Customer Portal. Unzip, and place the SWUPD folder into root of USB stick. Insert USB Flash drive into the rear USB port. Using the VTune Remote, Pr...

  • Can I use a wireless access point for VLX?

    It is all about bandwidth. We do have modes that limit operation to 200mbps, but then you need to make certain the WIFI can sustain that....

  • Where can I find product documentation?

    Product documentation is located under the Downloads tab for each product:...

  • Where can I find Firmware?

    You can find all the latest firmware in our Customer Portal. This button is located in the top-right bar of our website.  (Click Image below also)...